If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.Metals: 925 Sterling silver or 14KT Gold filled Please Note: When processing your return we may need to speak with you before we are able to complete the process. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This is for hygiene reasons and doesn’t affect your statutory rights. Unfortunately, we cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. When returns are received a credit is issued to the card used for the original transaction. Delivery charge and return postage will only be refunded if the item is faulty, in which case you are entitled to a full refund or replacement. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit. Your rights to return goods are protected under the EU Distance Selling Directive. Returned goods are at the customers’ expense. If you change your mind, you can always return or exchange goods within 28 days of purchase for a refund on the goods, as long as the goods are not damaged, and we do ask that you email us to let us know.ĭelivery charges are not refundable.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |